Holiday dispute assistance

We all know that sometimes adverts don’t quite live up to reality. But if your dream holiday turns out to be more of a nightmare, having the right insurance can make all the difference.

John Brady, Head of Commercial at John Lewis Insurance, answers your questions on Holiday Dispute Assistance and explains how Travel Insurance can help if your holiday doesn’t go the way you’d planned.

Q&A with John Brady

Q. What’s your background and what experience do you have in providing advice about Travel Insurance?

A. I've worked in financial services for 20 years, including banking, credit cards and insurance. The last five have been spent at the John Lewis Partnership, where I’ve helped to launch and develop John Lewis Insurance, including our personal insurance cover for cars, weddings, pets, homes, events and of course, travel. I love travelling, seeing new places and getting away from the hustle and bustle of daily life.

Q. What is Holiday Dispute Assistance?

A. If you were mis-sold a holiday, Holiday Dispute Assistance will cover your costs so that you can start formal legal proceedings against the relevant company.

Q. What exactly is covered?

A. Holiday Dispute Cover can be used if you need to take legal action because of a breach of contract by your travel provider. This can include:

Q. How much can I claim?

A. If you have our Premier Cover, you’ll be entitled to up to £25,000 so you can take the Travel Agent or Tour Operator to court to reclaim your costs.

If you have our Essential or Plus Cover, Holiday Dispute Assistance isn’t offered.

Q. Can you give me some examples of when I might need Holiday Dispute Assistance?

A. There are several reasons why you may need to seek compensation for a mis-sold holiday, these are just some examples:

Expert tips

If you arrive on holiday and things aren’t as they’ve been sold to you, then there’s a few steps you can take to help your claim: