Terms and conditions

The use of this website is subject to the following terms and conditions which you should read carefully.

Welcome to the m.johnlewis-insurance.com mobile website terms and conditions for use. John Lewis Insurance is a trading name of John Lewis plc, which is part of the John Lewis Partnership group.

John Lewis Insurance works with a number of reputable third parties to offer you the products and services on this site. The use of this website is subject to the following terms and conditions which you should read carefully.

By using this website you agree to be legally bound by these terms and conditions. If you don’t agree to be bound by these terms and conditions you may not use or access this website. Different terms and conditions will apply to the purchase of the various products and services and these can be found on the relevant providers' websites.

The information, services and products on this website are intended for use by residents of the UK only and are not aimed at or intended for use by residents of any other jurisdiction.

This website is designed to be accessed through its main product home pages and other pages as we decide. If you access the site through individual pages directly, which are not designed for this purpose, you may not see important information which is relevant to a full understanding of the products and services being offered.

Before purchasing any of the products and services, you’ll be referred to certain site pages containing details of the relevant product or service together with important legal or regulatory information, such as the terms and conditions of purchase. These should be read together with the site pages.

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification or withdrawal of the website; and/or
  • Change the terms and conditions from time to time and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions of use of this website (and the websites of the third party service providers referred to above) have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.

While we have taken all reasonable steps to ensure the accuracy and completeness of the information on this website, we give no warranty and make no representation regarding the accuracy or completeness of the content of this website. Consequently, we accept no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained in this website. Further, no warranty is given that the website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

Access to and use of this website is at the user's own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.

Nothing in these terms and conditions shall exclude or limit or restrict our duties and liabilities to you under the Financial Services and Markets Act 2000, or any conduct of business rules which we are bound to comply with. Further, nothing in these terms and conditions shall attempt to exclude liability for death or personal injury, or for fraudulent misrepresentation.

This website contains links to other websites which are hosted and maintained by third parties. We have no control over the content or security of any such site. You link to such websites at your own risk and we make no representations regarding the content of any such website. We cannot be liable for any loss or damage which may arise from the use of such third party websites.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your registration details and/or your Personal Information.

By registering your details or purchasing a product or service from us or any of the third party providers, you are agreeing to be bound by these terms and conditions and you are consenting to us collecting and storing certain personal data about you.

This data will not be used other than in the normal course of our business. The data may be used to provide the service applied for and will be used by John Lewis Insurance to keep you informed of products and services which may be of interest to you unless you have previously chosen not to receive such information. For example as part of our continual effort to improve service, one of our customer service team may contact you by telephone to discuss your quote and whether there is anything we can help you with.

If you subsequently decide that you do not wish to receive such information, all you need to do is write to let us know at John Lewis Insurance Customer Services, Partnership House, Carlisle Place, London SW1P 1BX.

If you wish to receive details of personal data held about you by us, you may write to request this from the Company Secretary, John Lewis Partnership, Partnership House, Carlisle Place, London SW1P 1BX - there is a fee for this service.

We will treat all your Personal Information as confidential. We will keep it on secure servers and we will comply fully with all applicable UK Data Protection and consumer legislation from time to time in place. Further information relating to our use of your personal data appears in our Privacy Policy which can be found on this website.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

This website contains trademarks belonging to John Lewis Insurance and other companies within the John Lewis Partnership group. No rights are granted in respect of any of the trademarks. If you’re in doubt as to whether an item is a trademark of John Lewis Insurance or a member of the John Lewis Partnership group, please contact the Company Secretary at the address shown above for clarification.

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

The contents of this website do not purport to provide any financial, investment or professional advice and nothing on the pages of this website shall be deemed to constitute the provision of financial, investment or other professional advice in any way.

The terms and conditions of use of this website shall be governed by and construed in accordance with the laws of England and any dispute regarding this website shall be subject to the exclusive jurisdiction of the English courts.

Telephone calls may be monitored or recorded with the aim of improving our service to you.

The registered company address of John Lewis plc is 171 Victoria Street, London SW1E 5NN. Company registration number: 233462.

  1. Car Breakdown Roadside Rescue Cover, worth £40.00, is available for no additional charge for the first year of your policy if you purchase a new John Lewis Car Insurance policy. Alternatively you can upgrade this offer to Home Rescue Cover worth £60, for an additional £20, or European Rescue Cover worth £80, for an extra £40.
  2. This offer is open to new customers who purchase a new John Lewis Car Insurance policy, by telephone or online at johnlewis-insurance.com between 00.01 on 3 August 2015 until 23.59 on 2 November 2015 only.  John Lewis Car Insurance policies quotes from selected price comparison website (including gocompare.com; comparethemarket.com; moneysupermarket.com and confused.com) are also included in this offer.
  3. In order to receive Car Breakdown Roadside Rescue Cover at no extra cost, or to get Home Rescue Cover or European Rescue Cover at a reduced price, you will need to select the Car Breakdown Cover when accepting your quote. You can do this by selecting the respective Car Breakdown Cover online or confirming over the phone which Car Breakdown Cover you would like to accompany your new policy.
  4. You can get a quote up to 30 days before your renewal date. Our quote prices are only valid for 24 hours. Please ensure you record your quote reference number as you will need it to take advantage of this offer when you accept the valid quote. Cover is subject to our normal acceptance criteria. If we are unable to offer a quote, our Car Breakdown Cover cannot be provided as a standalone option.
  5. If you cancel your policy at any time you will not be entitled to a pro rata refund for Car Breakdown Cover.
  6. After the first year of your policy, Car Breakdown Roadside Rescue Cover, or Home Rescue Cover or European Rescue Cover respectively, will be automatically included within  your policy at renewal. You will have the opportunity to discuss your insurance needs with us at this point and you will be able to remove this cover if you wish.
  7. For full terms and conditions for Car Breakdown Roadside Rescue Cover, Home Rescue Cover or European Rescue Cover please see http://www.johnlewis-insurance.com/homepage/car-insurance
  8. Offer cannot be exchanged for cash or coupon.
  9. John Lewis reserves the right to withdraw or amend this offer at any time.
  10. The Promoter is John Lewis Financial Services, 171 Victoria Street, London, SW1E 5NN.