What to do if your home gets burgled

Finding out your home has been burgled is a shock, especially if you've lost treasured possessions. Here's what to do.

First steps

If you come home to find you've been burgled, contact the police immediately and remember these dos and don'ts.

Don't:

Do:

What happens next?

When the police arrive they’ll take your details and help make sure your home is secure.

The police will give you a crime reference number and an official police report. Your home insurance company will need to see it when you make a claim.

Secure your home

If you call an emergency locksmith or glazier, keep the receipts. You may be able to claim them on your home insurance.

Check with your insurer what you need to do to make a claim, such as photographing damage and keeping receipts for replacement items.

Putting things right

You need to work closely with your insurance company to make sure your claim goes smoothly.

To make a claim on your John Lewis Home Insurance policy:

Call us on: 0845 078 3838 Call us on: 0800 916 6890

If the police recover any of your lost property you must tell the insurance company. They will take this into account when calculating your claim.

Preventative measures

There are several things you can do to prevent a burglary and protect your property:

How John Lewis Insurance can help

John Lewis Insurance could help you get back on track after a burglary with the minimum of fuss. 

If you have Home Emergency included in your policy, you have access to a 24 hour helpline and up to £1,500 in labour and parts for emergency repairs to broken windows or doors*. 

Check your Policy Schedule to see if you have Home Emergency included. We aim to settle claims as quickly and efficiently as possible.

Our Specialist Home Insurance policy also provides Trauma Cover, which includes up to £25,000 for security improvements at your home after a burglary.

Find out more about our Home Insurance.

We have carefully selected Royal & Sun Alliance Insurance plc to underwrite John Lewis Home Insurance.

* With Premier Cover.
Terms, conditions, limitations, exclusions and eligibility criteria apply.
John Lewis Insurance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (No. 233462). John Lewis plc is an appointed representative of Royal & Sun Alliance Insurance plc. John Lewis Home Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323). Calls may be recorded and monitored.

John Lewis Insurance is a trading name of John Lewis plc. Registered in England No. 233462. Registered office 171 Victoria Street, London, SW1E 5NN. John Lewis plc is an appointed representative of Covea Insurance plc. John Lewis Specialist Home Insurance is underwritten by Covea Insurance plc. Registered in England and Wales No. 613259. Registered office Norman Place, Reading, RG1 8DA. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority No. 202277. Get a Home quote online